FIRSTCARE HOMEHEALTH LLC - EVV Clock In & Clock Out Instructions for DCWs/Caregivers

Firstcare Homehealth LLC requires all Direct Care Workers (DCWs)/Caregivers to follow Electronic Visit Verification (EVV) procedures for every visit. EVV helps verify the caregiver, consumer, service date, service time, service location, and type of service provided, as required under the 21st Century Cures Act and Pennsylvania DHS EVV guidance.

Preferred Method: HHAeXchange Mobile App

Firstcare Homehealth LLC encourages all DCWs/Caregivers to clock in and clock out using the HHAeXchange Mobile App whenever possible.

If a DCW/Caregiver cannot use the HHAeXchange Mobile App, the caregiver may use an approved alternative EVV method, such as:

Consumer landline phone
Consumer internet phone service
Approved FOB Device

These options must be approved and set up by Firstcare Homehealth LLC before use. Pennsylvania DHS recognizes EVV systems and telephony-based verification as part of EVV processes, and HHAeXchange also provides mobile app, phone, and FOB-related EVV options.

FOB Device Use Policy

A FOB Device may only be used after the agency completes setup and approval. The employee must contact Firstcare Homehealth LLC before using a FOB Device.

The FOB Device will be secured by the agency at the consumer’s address. The DCW/Caregiver may use the FOB Device only after all required setup, acknowledgment, and placement procedures are completed.

The FOB Device must remain at the approved consumer location and must not be removed, moved, shared, or tampered with.

EVV compliance reminder

All EVV records must accurately capture:

Type of service performed
Individual receiving the service
Individual providing the service
Date of service
Location of service delivery
Time the service begins and ends

FOB Device Training Pamphlet

Please review the FOB Device training pamphlet below for step-by-step instructions on how to properly clock in and clock out.

FOB Device Training Pamphlet

Please review the FOB Device training pamphlet below for step-by-step instructions on how to properly clock in and clock out.

Watch the FOB Device Training Video

Please watch the training video below for a visual explanation of how to use the FOB Device.

Need Help?

Contact Firstcare Homehealth LLC before using a FOB Device or if you have any EVV clock-in/clock-out issues.

Phone: (844) 369-1212

Disclaimer

This information is provided for caregiver training and EVV compliance education. DCWs/Caregivers must follow Firstcare Homehealth LLC policies, HHAeXchange procedures, and Pennsylvania EVV requirements at all times.