FIRSTCARE HOMEHEALTH LLC

ABOUT US

Welcome to Firstcare Homehealth LLC, a trusted and compassionate provider in the home care industry. Based in Jefferson Hills, PA, we proudly serve the communities of Harrisburg, PA, and Erie, PA, with additional local offices strategically located to better serve our clients.

At Firstcare Homehealth LLC, we believe that everyone deserves to live with dignity, comfort, and independence. That’s why we are dedicated to delivering exceptional, personalized care tailored to the unique needs of each individual. Our team of highly skilled and compassionate professionals is committed to providing reliable, high-quality services that enhance the well-being of our clients and their families.

Guided by our core values of quality, integrity, and respect, we strive to make a meaningful difference in the lives of those we serve. Whether it’s assisting with daily activities, offering non-medical care, or providing companionship, we are here to ensure that our clients can thrive in the comfort of their own homes.

At Firstcare Homehealth LLC, your health, safety, and happiness are our top priorities. Let us be your trusted partner in care.

NON-DISCRIMINATION POLICY

Firstcare Homehealth LLC does not discriminate in any aspect of employment,

including recruitment, hiring, placement, promotion, demotion, transfer, layoff, termination, compensation, training, or any other terms and conditions of employment.

2. Merit-Based Decisions: All employment and promotional decisions are based on merit, qualifications, and business needs, without regard to any protected characteristics.

3. Harassment Prohibition: The Agency prohibits harassment of any kind, including verbal, physical, or visual conduct that creates a hostile or offensive work environment. Harassment based on protected characteristics is strictly prohibited.

Equal Access to Services

1. Client Services: Firstcare Homehealth LLC provides quality home care services to clients without discrimination based on age, race, religion, gender, gender identity, ancestry, sexual orientation, veteran status, medical or mental condition, national origin, or any other protected characteristic.

2. Reasonable Accommodations: We are committed to providing reasonable accommodations to clients with disabilities to ensure equal access to our services, in compliance with the Americans with Disabilities Act (ADA) and Pennsylvania state regulations.

Complaint Process

1. Reporting Discrimination or Harassment: Employees or clients who believe they have been subjected to discrimination or harassment are encouraged to report their concerns to a supervisor, manager, or the Human Resources Department.

2. Investigation: All complaints will be promptly and thoroughly investigated, typically within 30 days of receipt. Confidentiality will be maintained to the extent possible.

3. No Retaliation: Retaliation against individuals who file complaints or participate in investigations is strictly prohibited.

AMERICANS WITH DISABILITIES ACT

Firstcare Homehealth LLC is committed to complying with the Americans with Disabilities Act (ADA) and all applicable federal and state laws, including 55 PA Code Chapter 52.11(a)(5)(iii), to ensure that no individual is discriminated against based on a physical or mental disability.

Non-Discrimination Statement

Firstcare Homehealth LLC does not and will not discriminate against any individual, including employees, consumers, or participants, based on a physical or mental disability. We affirm that our agency has read, understands, and will fully adhere to the provisions of the ADA and related Pennsylvania regulations.

Reasonable Accommodations

Firstcare Homehealth LLC will provide reasonable accommodation and modifications to ensure that individuals with disabilities have equal access to our services, programs, and employment opportunities.

Reasonable accommodation may be included, but is not limited to:

• Modifying policies, practices, or procedures.

• Providing auxiliary aids and services.

• Making physical adjustments to ensure accessibility.

We will engage in an interactive process with individuals requesting accommodation to determine the most appropriate and effective solutions. Accommodation will be provided unless doing so would impose an undue hardship on the agency or fundamentally alter the nature of the services provided.

Inclusion and Accessibility

Firstcare Homehealth LLC is committed to promoting inclusion and accessibility for individuals with disabilities. We will take proactive measures to ensure that our services, facilities, and communications are accessible to all participants, employees, and consumers.

Complaint Process

If you have questions about this policy, require reasonable accommodation, or wish to file a complaint alleging a violation of the ADA or related state regulations, please contact at 844-3691212 or firstcarehomehc@gmail.com

All complaints will be promptly investigated, and appropriate corrective action will be taken if a violation is found. Retaliation against individuals who file complaints or participate in investigations is strictly prohibited.

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